Gambling Can Be Addictive

Safer Gambling Framework at K9win

K9win recognises that gambling can be addictive and maintains a comprehensive safer gambling framework designed to identify risk indicators, support user self-management, and provide access to independent support resources. The framework applies to all activity on the platform and complies with applicable legal and regulatory requirements. Where risky behaviour is observed, K9win will implement safeguards, including account-level controls, referrals to appropriate support services, and temporary restrictions as necessary.

Age Verification and Underage Protection

K9win prohibits participation by any person under the age of 18. Date of birth is collected at registration and verified in accordance with KYC procedures. If a minor is found to be using the service, the account will be suspended and any winnings may be forfeited in line with applicable law. Users should maintain secure credentials to prevent access by minors. If a minor is detected, K9win will take steps to secure the account and remove access.

Time Use and Expenditure Controls

K9win provides practical controls to help manage time and money spent on gambling.

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits. Reduction of a limit takes effect immediately. Any increase requires a 24-hour notice and confirmation before the higher limit is applied.
• Reality Checks: Time-based prompts can be enabled to indicate how long the user has been gambling. Prompts appear after the configured interval and require positive action to dismiss. They are designed to help users monitor time spent and total activity.

Time Out and Self-Exclusion

A Time Out may be activated for a period from 24 hours up to 6 weeks. During a Time Out, access to the account is restricted and marketing communications are paused. The Time Out can be extended or ended by the user prior to expiry.

A Self-Exclusion can be requested for a period of 6 months to 5 years. During this period, all access to the account is restricted and marketing communications are blocked. At the end of the exclusion period, reopening requires a formal reactivation process, including a cooling-off interval of at least 24 hours. Self-exclusion is irreversible; re-entry requires explicit action by the user.

Product Access Restrictions

Users may request restrictions on specific product categories (for example, Casino or Sports) on a per-account basis. The customer bears responsibility for decisions to deactivate or adjust product access, and restrictions take effect per the requested configuration.

Support, Guidance, and Resources

K9win provides around-the-clock support via live chat and email for safety concerns or questions about safer gambling tools. In addition, independent organisations offering professional advice and resources may be contacted as appropriate; support staff can provide non-exhaustive guidance and referrals.

Self-Assessment and Early Warning Signs

• Do you stay away from work or study in order to gamble?
• Do you gamble to escape from boredom or unhappiness?
• When you run out of money, do you gamble again as soon as possible?
• Do you gamble until all your money is lost?
• Have you lied to cover the amount of money or time you have spent gambling?
• Have you borrowed, or stolen money to continue gambling?
• Are you reluctant to spend gambling money on anything else?
• Have you lost interest in your family, friends, or hobbies?
• After losing, do you try to win back your losses as soon as possible?

Account Verification and Data Handling

For withdrawals and other high-risk transactions, K9win may require documents to verify identity and age in accordance with regulatory obligations. Personal data is processed in line with K9win’s Privacy Notice and applicable data protection laws.

Licensing and Compliance

K9win operates as a licensed and regulated online gambling operator under applicable authorities. The terms herein supplement the general Terms and Conditions and Privacy Notice. K9win reserves the right to update these safeguards; users will be informed of material changes.